30-day easy returns
If you are not delighted with your piece, message us on WhatsApp within 30 days of delivery and we will arrange a return or exchange.
Conditions
- The item must be unworn, undamaged and in its original packaging.
- Custom, personalised or clearance items are final sale unless faulty.
- Earrings are non-returnable for hygiene reasons unless faulty.
Faulty or incorrect items
If your item arrives damaged or is not what you ordered, send us photos on WhatsApp within 7 days of delivery and we will make it right.
How to start a return
- Message us on WhatsApp with your order reference and the reason for the return.
- We will confirm the return address and the next steps.
- Once the item is received and inspected, we process your exchange or refund using the original payment method where possible.
Return shipping costs are the customer’s responsibility unless the item is faulty or incorrect.